Job Description
Are you looking for a rewarding career with flexible hours? Apex Solutions Inc. is currently seeking a Part-Time Customer Service Representative to join our growing team in Charlotte, North Carolina.
We pride ourselves on delivering exceptional service to our clients, and we need a motivated individual to help us maintain that standard. Whether you are a student looking for extra income or an experienced professional seeking a better work-life balance, we want to hear from you. This role offers competitive pay, comprehensive training, and a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer complaints and issues with patience, empathy, and efficiency.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Update and maintain customer account information in the CRM database.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Perform general administrative tasks, including data entry and filing.
- Adhere to all company policies and procedures regarding data privacy and security.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be reliable and able to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and a positive attitude.