Job Description
We are seeking a motivated and detail-oriented Part-Time Customer Service Representative to join our dynamic team in Charlotte, North Carolina. If you are looking for a flexible work schedule that fits around your life while offering professional growth, this is the perfect opportunity for you.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the top-tier service they deserve. We value hard work, integrity, and a positive attitude. Apply today to start your journey with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Update and maintain accurate customer records in our CRM database.
- Assist with general administrative tasks, including data entry and filing.
- Collaborate with team members to identify process improvements.
- Provide product and service information to clients as needed.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work a flexible schedule, including evenings and weekends.
- Must be organized, reliable, and able to work independently.
- Basic computer skills and fast typing speed.