Job Description
Welcome to NexGen Solutions, a leader in delivering premium customer experiences. We are currently seeking a dedicated Part-Time Customer Service Representative to join our high-performing team in the heart of New York City. If you are looking for a local job that offers flexibility, growth, and the opportunity to make a real impact, we want to meet you.
As a key member of our team, you will be the face of our brand, ensuring every interaction leaves a lasting positive impression. We offer a dynamic work environment where your contributions are valued, and your career path is supported.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues by identifying the root cause and providing effective, sustainable solutions.
- Process customer orders, returns, and exchanges accurately using our internal CRM systems.
- Maintain and update customer records to ensure data integrity and personalized service.
- Collaborate with the sales and operations teams to address service gaps and improve processes.
- Document all interactions and resolutions in accordance with company policies.
- Assist in training new hires and sharing best practices for service excellence.
Qualifications
- High school diploma or equivalent required; Associate’s degree or equivalent experience preferred.
- Previous experience in customer service, retail, or sales is a plus but not mandatory.
- Excellent verbal and written communication skills with a professional, welcoming demeanor.
- Strong problem-solving abilities and the ability to think on your feet.
- Availability to work flexible hours, including evenings and weekends, as needed.
- Proficient in Microsoft Office Suite and basic computer navigation.