Job Description
Are you looking for a flexible part-time opportunity in the heart of New York?
We are currently seeking dedicated Customer Service Representatives to join our dynamic team. At Apex Support Solutions, we pride ourselves on delivering top-tier support to our clients. Whether you are a student looking for evening shifts or a professional seeking work-life balance, this role offers the flexibility you need while allowing you to make a real impact.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training and career growth opportunities.
- A supportive and inclusive work environment.
Don't miss this chance to advance your career in a thriving industry. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Accurately document customer interactions and update our internal databases.
- Collaborate with team members to address complex customer needs.
- Maintain a thorough knowledge of company products and services to provide accurate information.
- Assist in the training of new team members on standard operating procedures.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace (if working remotely).