Job Description
Join our dynamic team at Innovate Solutions Group and make an immediate impact! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences in our Charlotte hub. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your skills shine. Perfect for students, career-changers, or those seeking supplemental income.
Why You'll Love Working With Us:
- Immediate start opportunities
- Comprehensive paid training
- Employee discounts and perks
- Clear career advancement paths
- Modern, tech-forward workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using our CRM system
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records in Salesforce
- Contribute to weekly performance improvement initiatives
- Train on new product launches and service protocols
- Support inventory management and quality assurance tasks
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail or tech
- Proficient with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available 20-25 hours weekly (including weekends)
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Microsoft Office suite