Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at LocalConnect Solutions! We're seeking energetic individuals to deliver exceptional client experiences in our Fresno location. This role offers flexible hours perfect for students or professionals seeking work-life balance. You'll be the face of our brand, resolving inquiries with professionalism and enthusiasm while contributing to our award-winning service culture.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate client records in our CRM system
- Resolve complaints with empathy and solution-oriented approaches
- Collaborate with team members to ensure seamless service delivery
- Participate in product knowledge training to stay current on offerings
- Support community outreach initiatives as assigned
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site duties)
- Positive attitude and problem-solving mindset