Job Description
We are seeking a dedicated Night Shift Customer Service Associate to join our thriving team in New York. If you are looking for a local job that offers flexibility and competitive pay while the rest of the world sleeps, this is your chance to shine. We value our night shift team for their ability to provide exceptional support when it matters most.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr).
- Full benefits package including health, dental, and vision.
- Opportunities for career advancement within the company.
- A quiet, focused work environment perfect for night owls.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during night hours.
- Resolve complex issues with empathy and efficiency, ensuring high customer satisfaction scores.
- Process orders, returns, and exchanges accurately in the internal database.
- Document all interactions and maintain detailed call logs for the day shift team.
- Collaborate with the day shift operations team to ensure seamless service continuity.
- Identify and escalate product or process improvement opportunities to management.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.