Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic individuals with a passion for delivering exceptional customer experiences. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities. Perfect for students, parents, or career changers seeking work-life balance. Our modern downtown office provides a collaborative environment with comprehensive training and supportive management. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve technical issues for software clients using troubleshooting protocols
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with sales team to upsell premium service packages
- Maintain detailed customer interaction records in Salesforce
- Contribute to weekly team performance improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or tech support experience
- Proficient in Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Excellent communication skills and empathy-driven approach
- Flexible availability including weekend shifts (Saturdays required)
- Valid Indiana driver's license for occasional off-site client visits