Job Description
Join our dynamic team at Nexus Solutions Group and launch your career immediately! We're seeking enthusiastic Part-Time Customer Service Specialists in Jacksonville, TX to deliver exceptional client experiences. This flexible position offers competitive pay, comprehensive training, and a supportive environment perfect for students, career changers, or those seeking supplemental income. Enjoy modern facilities, growth opportunities, and the chance to make a real impact in a thriving Texas community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for response times and satisfaction
- Process transactions and maintain accurate records
- Identify upsell opportunities to drive business growth
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible schedule availability (including weekends)
- Basic math and problem-solving aptitude
- Positive attitude with conflict resolution abilities