Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking friendly, motivated individuals to deliver exceptional support to our growing client base. This role offers flexible scheduling and immediate start for candidates ready to make an impact in a fast-paced environment.
As a key member of our support team, you'll handle inquiries via phone, email, and chat while maintaining high satisfaction standards. We provide comprehensive training and a supportive atmosphere perfect for students, career changers, or those seeking supplemental income.
Why Join Us?
• Competitive hourly pay with performance bonuses
• Flexible shifts (evenings/weekends available)
• Free on-site parking and transit benefits
• Opportunity for advancement into full-time roles
Responsibilities
- Respond to customer inquiries via multiple channels with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining confidentiality
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Available to work evenings and weekends (15-25 hours/week)
- Reliable transportation to our Charlotte office
- Positive attitude and problem-solving mindset