Job Description
Join our dynamic team at TechSolutions Inc. as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Raleigh's thriving tech sector. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in a modern, collaborative environment.
Our ideal candidate thrives in fast-paced settings and values customer satisfaction above all else. If you're passionate about problem-solving and want to make a real impact, apply today to join one of Raleigh's most innovative employers!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Assist with training materials for new team members
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- Basic technical troubleshooting knowledge