Job Description
Join our dynamic team at MetroCare Solutions and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our clients in the Washington DC area. This is your chance to launch or accelerate your career with a company that values growth, innovation, and community engagement. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM software and internal knowledge bases
- Collaborate with cross-functional teams to address complex issues
- Document interactions accurately in our proprietary tracking system
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Positive attitude with problem-solving aptitude
- Flexibility to work rotating weekends/holidays