Job Description
Join our dynamic team at Fresno Community Services as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional service to our diverse clientele. This flexible position offers 20-25 hours weekly with competitive pay and growth opportunities. Perfect for students, career changers, or anyone seeking a rewarding part-time role in Fresno's thriving service sector. Enjoy a supportive environment with comprehensive training and a commitment to work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person interactions
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Process transactions accurately using our proprietary CRM system
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and maintain detailed customer records
- Contribute to process improvement initiatives to enhance customer experience
- Represent the company with professionalism in all customer touchpoints
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service experience preferred but not required
- Exceptional verbal communication and active listening skills
- Ability to thrive in fast-paced, team-oriented environments
- Basic computer proficiency with willingness to learn new systems
- Flexible schedule availability including weekends
- Valid California driver's license for occasional off-site duties
- Positive attitude and passion for helping others