Job Description
Join our dynamic team at TechSolutions Inc. as a Part-Time Customer Service Specialist in Raleigh! We're seeking passionate individuals to deliver exceptional support while enjoying flexible hours and competitive compensation. Perfect for students, career-changers, or those seeking work-life balance. Our modern downtown office offers a collaborative environment with growth opportunities into full-time roles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain high customer satisfaction scores (CSAT >90%)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work evenings/weekends (20-25 hours/week)
- Basic knowledge of Microsoft Office Suite