Job Description
Join Capital Connect Solutions, a leading customer experience firm in the heart of Washington D.C., as we expand our dynamic team! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our diverse client base. Enjoy a flexible schedule, competitive compensation, and opportunities for growth in a collaborative environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to become part of our award-winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics including response time and resolution targets
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a high-volume setting
- Positive attitude with strong problem-solving abilities
- Available to work evenings and weekends (20-25 hours/week)