Job Description
Launch your career with LocalHire Solutions, a leading provider of community-focused employment opportunities. We're seeking passionate Entry Level Customer Service Specialists to join our Columbus team. This role offers hands-on experience in client relations, problem-solving, and operational support within a dynamic environment. Enjoy competitive benefits, mentorship programs, and clear pathways for advancement. Join us in building meaningful connections while growing professionally in Ohio's thriving job market.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex service issues
- Contribute to process improvement initiatives for enhanced efficiency
- Support marketing campaigns through data collection and outreach coordination
- Attend quarterly training sessions to develop new skills
- Assist with community engagement events and local partnerships
Qualifications
- High school diploma or equivalent; associate degree preferred
- 0-2 years of customer service or administrative experience
- Proficiency with Microsoft Office Suite and basic CRM software
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license (for occasional off-site events)
- Passion for community development and local business growth
- Basic data entry accuracy (minimum 95% proficiency)