Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Specialist in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a collaborative environment that values your growth. Perfect for students, career changers, or those seeking supplemental income. Apply now and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Process orders and manage customer accounts with meticulous attention to detail
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions accurately in Salesforce and maintain case records
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings and weekends (20-25 hours/week)
- Basic knowledge of Microsoft Office Suite