Job Description
Join our dynamic team at Innovate Solutions Group in Mesa, AZ! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences while supporting our growing tech client base. Enjoy flexible scheduling, competitive compensation, and a collaborative environment focused on innovation and growth. Perfect for students, career-changers, or those seeking supplemental income in the vibrant Mesa community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and maintain accurate client records using CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives to enhance service efficiency
- Support marketing campaigns through customer engagement and feedback collection
- Maintain compliance with company policies and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings and weekends (20-25 hrs/week)