Job Description
Join Our Dynamic Team in Kansas City! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our valued clients. This flexible role offers competitive pay and growth opportunities in a supportive environment. Ideal for students, career-changers, or those seeking work-life balance.
What You'll Love: Modern downtown office, free parking, and a team that celebrates wins together. Perfect for building transferable skills while making a real impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Update CRM systems with accurate interaction details
- Collaborate with team to improve service processes
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality