Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist in Charlotte, NC. We're seeking energetic individuals to deliver exceptional support to our growing client base. This role offers flexible scheduling and immediate start opportunities for candidates ready to make an impact. Enjoy competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns
- Process transactions accurately while maintaining customer satisfaction
- Update customer records in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite and CRM platforms
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Flexible availability including weekends and evenings
- Valid North Carolina driver's license (if applicable to role)