Job Description
Join our dynamic team at LocalHire Solutions, where we connect talented individuals with rewarding opportunities right here in Fresno! We're seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This flexible position offers competitive pay, a supportive work environment, and the chance to make a real impact in your community. Perfect for students, professionals seeking work-life balance, or anyone looking to grow their career locally.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience processes
- Assist with basic administrative tasks as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible hours including evenings and weekends
- Positive attitude with a passion for helping others
- Must be authorized to work in the United States