Job Description
Join TechCorp Solutions as a Part-Time Customer Support Specialist in Seattle! We're seeking tech-savvy individuals passionate about delivering exceptional service. Enjoy flexible hours, competitive pay, and a collaborative environment where your skills make an impact. Perfect for students or professionals seeking supplemental income with growth opportunities.
Why You'll Love Working With Us:
- Flexible scheduling options
- Comprehensive paid training
- Modern downtown workspace
- Employee discounts on tech products
Responsibilities
- Respond to customer inquiries via phone, email, and live chat within 15 minutes
- Troubleshoot technical issues using remote desktop tools
- Document cases in Salesforce CRM with detailed resolution notes
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% customer satisfaction score through follow-ups
- Update knowledge base articles with common solutions
- Participate in bi-weekly team training sessions
Qualifications
- 6+ months customer service experience
- Proficiency with Zendesk or similar support platforms
- Strong troubleshooting skills for Windows/macOS systems
- Excellent written and verbal communication
- Ability to multitask across 3+ communication channels
- High school diploma or equivalent; college preferred
- Valid US work authorization