Job Description
Are you a people person with a knack for solving problems? Apex Digital Solutions is looking for a dedicated Part-Time Customer Support Specialist to join our close-knit team in Atlanta, Georgia. We are a rapidly growing company focused on delivering top-tier service, and we need someone who is reliable, empathetic, and tech-savvy to represent our brand.
In this role, you will be the voice of Apex Digital Solutions, helping our clients navigate our products with ease. We pride ourselves on our company culture and offer a flexible work environment that values your time and contribution. If you are searching for jobs near me and want to make a real impact in a dynamic setting, we want to hear from you.
Why Join Us?
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Tools: Work with the latest CRM and communication software.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone in a professional and timely manner.
- Diagnose and resolve technical or product-related issues for our client base.
- Document all customer interactions and resolutions in our ticketing system accurately.
- Collaborate with the Product and Engineering teams to provide feedback on common user issues.
- Escalate complex cases to senior support staff to ensure 100% customer satisfaction.
- Assist in the onboarding process for new team members and participate in weekly training sessions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Must be available to work a part-time schedule, including weekends and evenings.
- Basic proficiency with Microsoft Office Suite and CRM software.