Job Description
We are currently seeking a dedicated and personable Part-Time Customer Support Specialist to join our dynamic team in Fort Worth, Texas. As a local employer, we pride ourselves on providing exceptional service and maintaining a supportive work environment. This role offers a fantastic opportunity for individuals looking to balance work with personal commitments while gaining valuable experience in a corporate setting.
Why Join Us?
- Competitive hourly wage starting at $18/hr.
- Flexible scheduling options to fit your lifestyle.
- Opportunity for growth within the company.
- Collaborative and inclusive company culture.
If you are a proactive problem-solver with a passion for helping others, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and up-to-date customer records in our database.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and a patient, empathetic demeanor.