Job Description
Are you looking for a flexible, rewarding career in technology? Apex Digital Solutions is seeking a highly motivated Part-Time IT Support Specialist to join our dynamic team in Portland, Oregon.
We pride ourselves on delivering exceptional service and innovative solutions to our clients. In this role, you will play a crucial part in maintaining our technology infrastructure, ensuring our team has the tools they need to succeed. If you are tech-savvy, eager to learn, and enjoy helping others solve problems, we want to meet you.
Why Join Us?
- Flexible schedule to balance work and life.
- Opportunity to work with cutting-edge technology.
- Supportive and collaborative team environment.
- Professional development opportunities.
Responsibilities
- Provide Tier 1 technical support via phone and email to internal staff and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Conduct regular inventory checks for IT equipment and supplies.
- Collaborate with the full-time IT team to implement new software deployments and security updates.
- Respond promptly to help desk tickets to ensure high customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or Information Technology is a plus.
- 1+ years of experience in a technical support or help desk role preferred.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with macOS and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively within a flexible schedule.