Job Description
Are you a tech-savvy professional looking for a flexible opportunity in Mesa, AZ? Apex Tech Solutions is seeking a highly motivated Part-Time IT Support Technician to join our growing team. We are committed to providing exceptional technical services to our clients while maintaining a healthy work-life balance.
In this role, you will play a crucial part in maintaining our clients' technology infrastructure. Whether it's troubleshooting hardware issues, configuring software, or providing remote support, you will ensure our clients stay connected and productive. We offer a competitive hourly rate and a modern work environment.
Responsibilities
- Troubleshoot hardware and software issues for clients, including desktops, laptops, printers, and mobile devices.
- Install, configure, and update operating systems (Windows 10/11 and macOS) and essential business applications.
- Manage incoming IT tickets via our helpdesk system, prioritizing tasks to ensure timely resolution.
- Perform routine network maintenance and security updates to safeguard client data.
- Provide remote and on-site technical support to resolve technical issues efficiently.
- Document technical procedures and solutions in our knowledge base to improve team efficiency.
- Collaborate with the full-time support team to escalate complex issues and share best practices.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Familiarity with Windows 10/11 and macOS operating systems is essential.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Excellent communication skills (verbal and written) for effective client interaction.
- Reliable internet connection and a dedicated workspace for remote support duties.
- CompTIA A+ certification is highly preferred.