Job Description
We are seeking motivated individuals to join our dynamic team in Raleigh, NC. If you are looking for a flexible part-time position with the ability to start immediately, we want to hear from you. At Apex Digital Solutions, we pride ourselves on providing a supportive work environment that fosters growth and professional development.
As a member of our team, you will play a crucial role in delivering exceptional service to our clients while enjoying the freedom of a part-time schedule. Whether you prefer working from the comfort of your home or in our office, we offer options to suit your lifestyle.
Responsibilities
- Provide Customer Support: Assist clients via phone, email, and live chat with inquiries and technical issues.
- Data Entry: Accurately input and maintain customer information in our CRM database.
- Issue Resolution: Troubleshoot common problems and escalate complex issues to senior management when necessary.
- Communication: Clearly convey information and updates to team members and clients.
- Administrative Tasks: Manage calendars, schedule appointments, and handle correspondence.
- Performance Tracking: Meet daily and weekly targets for call volume and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; associate degree preferred.
- Experience: Previous customer service or administrative experience is a plus.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills.
- Computer Literacy: Comfortable navigating web-based applications and software.
- Availability: Must be available to work flexible hours, including evenings and weekends.