Job Description
We are currently seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our growing team in Columbus, Ohio. In this role, you will serve as the primary point of contact for our clients, ensuring their technical queries are resolved efficiently and professionally.
At Apex Digital Solutions, we pride ourselves on a culture of flexibility and excellence. Whether you are a student looking to gain experience or a professional seeking a better work-life balance, we offer a dynamic environment where your contributions matter. We are looking for candidates who are eager to learn, adaptable, and ready to deliver exceptional service.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the engineering team to escalate complex technical issues.
- Conduct basic training sessions for new software tools and features.
- Monitor system performance and report potential bugs to the development team.
Qualifications
- High school diploma or GED equivalent required.
- Basic understanding of computer operating systems and internet protocols.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently with minimal supervision.
- Reliable internet connection and a dedicated home office setup.
- Previous experience in customer service or technical support is a plus.