Job Description
Are you a tech-savvy problem solver looking for flexible part-time work in the heart of Columbus, OH? TechConnect Solutions is seeking a dedicated Technical Support Specialist to join our dynamic team. We value adaptability, clear communication, and a passion for helping others navigate the digital world.
As a part-time team member, you will play a crucial role in ensuring our clients experience seamless technical interactions. This is a unique opportunity to gain hands-on experience in a fast-paced tech environment while enjoying a work-life balance that fits your schedule.
Responsibilities
- Provide timely and accurate technical troubleshooting for hardware and software issues via phone and email.
- Assist customers with account setup, navigation, and feature inquiries.
- Maintain detailed and accurate logs of all technical interactions and resolutions.
- Collaborate with the full-time engineering team to identify recurring technical trends.
- Stay updated on the latest tech trends and product updates to provide informed support.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic understanding of operating systems (Windows, macOS) and internet protocols.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a remote/hybrid setting.
- Proficiency in Microsoft Office Suite.