Job Description
Are you ready to kickstart your career with an immediate start? DigitalPeak Solutions is currently seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team in Denver, CO.
We pride ourselves on delivering top-tier IT solutions to our clients. In this role, you will be the first point of contact for our customers, ensuring their technical challenges are resolved efficiently. We offer a flexible schedule, a competitive hourly rate, and a supportive environment perfect for students or those seeking work-life balance.
Why Join Us?
- Immediate Start: Don't wait—begin contributing from day one.
- Flexible Hours: Perfect for part-time schedules that fit your life.
- Competitive Pay: Earn $18-$24/hour based on experience.
- Remote/Hybrid Options: Work from the comfort of your home or our Denver office.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via phone, email, and live chat to resolve hardware and software issues.
- Troubleshooting: Diagnose network connectivity problems, printer failures, and application errors.
- Documentation: Maintain accurate records of customer interactions and technical resolutions in our ticketing system.
- Customer Education: Educate clients on best practices for software security and usage to prevent future issues.
- Collaboration: Work closely with the engineering team to escalate complex bugs and provide feedback on user experience.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: Previous experience in customer support or a helpdesk environment is preferred but not required for the right candidate.
- Technical Skills: Basic knowledge of Windows, macOS, and Google Workspace.
- Communication: Exceptional verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work flexible hours, including some evenings or weekends.