Job Description
We are seeking a detail-oriented and proactive Part-Time Technical Support Specialist to join our expanding team in North Carolina. In this pivotal role, you will be the first line of defense for our clients, ensuring they receive top-tier technical assistance and seamless user experiences. If you have a passion for technology and a knack for problem-solving, we invite you to apply.
Why Join Us?
- Competitive hourly pay and flexible scheduling.
- Opportunity to work with cutting-edge technology.
- A supportive and collaborative work environment.
Responsibilities
- Provide timely and accurate technical assistance via phone, email, and live chat to resolve customer issues.
- Troubleshoot hardware and software problems, including operating systems, printers, and network connectivity.
- Document all customer interactions, issues, and resolutions in the CRM database accurately.
- Assist in the configuration and setup of new devices and software applications for clients.
- Escalate complex technical issues to senior engineering teams while providing clear status updates to users.
- Stay updated on company products and services to provide informed support.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Basic knowledge of Windows, macOS, Android, and iOS operating systems.
- Strong analytical and problem-solving skills with a high attention to detail.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a part-time capacity.
- Previous experience in a helpdesk or customer support role is a plus.