Job Description
Join Alamo Heights Ventures and become part of San Antonio's premier customer experience team! We're seeking a dynamic Senior Customer Experience Specialist to lead transformative initiatives for our growing portfolio of local businesses. This hybrid role combines in-office collaboration at our vibrant downtown headquarters with remote flexibility, allowing you to serve clients across the greater San Antonio area while enjoying Texas' best work-life balance.
As a cornerstone of our operations, you'll drive client satisfaction through innovative solutions and represent our commitment to San Antonio's economic growth. Our culture values community engagement, professional development, and making tangible impacts in the local job market. Enjoy competitive benefits including health insurance, retirement matching, and quarterly team-building events celebrating San Antonio's unique heritage.
Responsibilities
- Lead client onboarding and relationship management for 15+ local business accounts
- Develop and implement personalized customer experience strategies using CRM platforms
- Analyze customer feedback data to identify improvement opportunities across San Antonio service sectors
- Coordinate with local vendors and partners to enhance service delivery networks
- Mentor junior specialists through our in-house training program
- Collaborate with marketing team to promote San Antonio-based initiatives
- Generate monthly performance reports highlighting client satisfaction metrics
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years of customer experience management experience
- Proven expertise with Salesforce and Zendesk platforms
- Strong bilingual capabilities (English/Spanish) preferred
- Exceptional conflict resolution and negotiation skills
- Experience managing remote teams effectively
- Deep understanding of San Antonio's diverse business landscape
- Valid Texas driver's license for occasional client site visits