Job Description
Join our award-winning team in Charlotte! We're hosting immediate walk-in interviews for motivated Customer Service Representatives. No resume needed – just bring your energy and ambition. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Uptown Charlotte. This is your chance to launch your career with a rapidly growing company committed to employee development and community impact.
Why Work With Us? • Industry-leading training program • Flexible scheduling options • Health, dental, and vision insurance • 401(k) with company match • Quarterly performance bonuses • Professional growth opportunities
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates welcome)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Valid North Carolina driver's license (if local travel required)