Job Description
Are you seeking a stable career with competitive pay and flexible hours? Apex Customer Solutions is hosting immediate walk-in interviews for Night Shift Customer Service Representatives in the heart of Chicago, Illinois.
We are looking for motivated individuals who thrive in a fast-paced environment and want to join a company that values your contribution. As a key member of our night operations team, you will play a crucial role in ensuring our clients receive top-tier support after hours.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Shift differential pay available
- Immediate start available
- Comprehensive training provided
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone and email during night shifts.
- Resolve complex customer issues with patience and professionalism, aiming for first-call resolution.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless handovers of ongoing cases.
- Adhere to company policies and quality assurance standards at all times.
- Identify opportunities to upsell or cross-sell products/services to enhance customer value.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for walk-in candidates.
- Excellent verbal communication and active listening skills.
- Must be available to work rotating night shifts, including weekends and holidays.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently with minimal supervision.