Job Description
Join our dynamic team as a Senior IT Support Specialist in Washington DC! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and rapid career advancement in a fast-paced environment. If you thrive on solving complex technical challenges and supporting enterprise systems, apply now to become part of our innovative IT division.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Deploy and manage cloud solutions including Azure and AWS environments
- Lead cybersecurity initiatives including vulnerability assessments and incident response
- Develop and maintain IT documentation, SOPs, and disaster recovery plans
- Collaborate with cross-functional teams to optimize system performance
- Train end-users on new technologies and best practices
- Manage vendor relationships and coordinate third-party service delivery
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and virtualization technologies
- Strong knowledge of cybersecurity frameworks and compliance standards
- CompTIA Security+ and/or AWS Certified Solutions Architect preferred
- Excellent troubleshooting skills with proven ability to resolve complex issues
- Exceptional communication skills with ability to translate technical concepts