Job Description
We are looking for a dynamic and detail-oriented Senior Technical Support Specialist to join our elite team in Tampa. If you are passionate about solving complex technical problems and providing top-tier customer service, this is your chance to advance your career at a leading technology firm. We offer a hybrid work environment and a competitive benefits package.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Relocation assistance available for top candidates.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve complex customer tickets efficiently within SLA guidelines.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Conduct training sessions for junior staff and end-users on new software and security protocols.
- Document technical solutions and maintain the knowledge base for the organization.
Qualifications
- Minimum of 3-5 years of experience in IT support or a related technical field.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Proficiency in networking concepts, TCP/IP, and troubleshooting hardware peripherals.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, JIRA).