Job Description
Are you ready to accelerate your career? We are a leading technology firm in Oklahoma City seeking a dedicated Technical Support Specialist to join our high-performing team. We offer an immediate hire opportunity for candidates who are passionate about solving complex problems and delivering exceptional user experiences.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within days.
- Competitive Package: Generous salary and comprehensive benefits package.
- Modern Environment: Work with cutting-edge tools and a collaborative culture.
Don't just look for a job—find a career where you can grow and excel. Apply today to secure your position.
Responsibilities
- Provide Tier 2 technical support via phone, email, and chat to resolve hardware and software issues efficiently.
- Diagnose and troubleshoot network connectivity problems and system malfunctions.
- Maintain accurate documentation of all incidents, resolutions, and customer feedback.
- Collaborate with the IT development team to identify recurring issues and suggest improvements.
- Conduct training sessions for end-users on new software updates and security protocols.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows, macOS, and common productivity software (Office 365, Google Workspace).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a fast-paced environment.