Job Description
Are you a problem-solver who thrives in the quiet of the night?
Apex Digital Solutions is looking for a dedicated Senior Technical Support Specialist to join our elite night operations team in San Diego. We are the leading provider of cloud-based infrastructure services, and we need a tech-savvy professional to ensure our clients experience zero downtime while we handle the heavy lifting.
As a key member of our night shift crew, you will act as the primary point of contact for technical escalations, ensuring that our 24/7 service level agreements are met with excellence. Enjoy a stable work environment, shift differential pay, and the opportunity to work with cutting-edge technology without the daytime rush.
Why Join Our Night Shift Team?
- Competitive Pay: $65k - $85k + Shift Differential.
- Flexible Schedule: Monday - Friday, 10:00 PM - 6:00 AM.
- Remote Options: Hybrid remote work available after probation.
- Professional Growth: Fast-track to senior engineering roles.
Responsibilities
- Monitor and troubleshoot complex IT infrastructure issues across multiple servers and networks during the night shift.
- Provide advanced technical support and troubleshooting for hardware, software, and network connectivity problems.
- Evaluate and resolve high-priority tickets escalated by the day shift team within defined service level agreements.
- Document all incidents, resolutions, and system changes in the CRM system to ensure knowledge base accuracy.
- Conduct proactive system health checks and patch management to prevent overnight outages.
- Collaborate with the day shift operations manager to ensure seamless handover of critical issues.
- Maintain a professional and helpful demeanor when communicating with internal stakeholders and external clients.
Qualifications
- Minimum of 3 years of experience in IT support, Help Desk, or System Administration.
- Strong knowledge of Windows Server, Active Directory, and network troubleshooting protocols.
- Experience working in a Night Shift or 24/7 operational environment is highly preferred.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, RDP).
- Ability to work independently with minimal supervision and handle high-pressure situations.
- CompTIA A+ or Security+ certification is a plus.