Job Description
We are seeking a highly motivated Tech Support Specialist to join our rapidly growing team in Miami, FL. This is an urgent hiring position offering a competitive salary and immediate start dates for qualified candidates.
As the first point of contact for our clients, you will play a critical role in resolving technical challenges and ensuring our software solutions run smoothly. If you are looking for a dynamic environment with growth opportunities, apply today.
Responsibilities
- Troubleshoot & Repair: Diagnose and resolve hardware and software issues for clients using remote desktop and phone support tools.
- Client Communication: Provide clear, professional, and empathetic technical guidance to customers via chat, email, and phone.
- System Monitoring: Perform regular system checks and maintenance to ensure optimal performance and security.
- Documentation: Log all support tickets and resolutions accurately in the CRM system to track trends and improve processes.
- Collaboration: Work closely with the engineering and product teams to escalate complex bugs and provide feedback.
- Training: Assist in onboarding new clients and providing necessary training for our software tools.
Qualifications
- Experience: Minimum of 1 year of experience in technical support, help desk, or customer service.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Skills: Proficiency in Windows OS, Microsoft Office Suite, and remote troubleshooting software.
- Communication: Exceptional verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work flexible hours, including evenings and weekends as required by business needs.
- Problem Solving: Strong analytical thinking with a proven ability to troubleshoot under pressure.