Job Description
Apex Systems is currently seeking a skilled Technical Support Specialist to join our dynamic team in New York, NY. This is an urgent hiring opportunity for a motivated individual ready to make an impact. In this role, you will serve as the first point of contact for internal and external clients, resolving technical issues efficiently and professionally.
We offer a competitive salary package, comprehensive benefits, and a collaborative work environment that fosters professional growth.
Responsibilities
- Provide Tier 2 technical support via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Maintain accurate records of incidents and resolutions in the ticketing system.
- Collaborate with cross-functional teams to improve service delivery.
- Conduct user training sessions on new software and security protocols.
- Escalate complex issues to senior engineering teams when necessary.
Qualifications
- Associate’s degree in IT or equivalent work experience.
- 1-3 years of experience in a help desk or technical support role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Familiarity with ticketing tools (e.g., JIRA, Zendesk).