Job Description
Join a Team That Values You.
TechHorizon Solutions is looking for a dedicated Technical Support Specialist to join our rapidly growing team in Charlotte, NC. We pride ourselves on providing top-tier service and offer daily pay options for eligible employees, giving you the financial freedom you deserve.
As a Technical Support Specialist, you will be the first point of contact for our valued clients, resolving complex technical issues with patience and expertise. We are committed to a diverse and inclusive workplace where every team member can thrive.
Why Choose Us?
- Competitive hourly rate with weekly payouts.
- Access to Daily Pay for immediate financial needs.
- Comprehensive health, dental, and vision insurance.
- Modern office environment in the heart of Uptown Charlotte.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Document detailed case notes and resolution steps in the CRM system.
- Collaborate with the engineering and product teams to improve user experience.
- Conduct quality assurance checks on support tickets to ensure compliance.
- Mentor junior support staff and share best practices.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/Mac).
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Willingness to work flexible shifts, including evenings and weekends.