Job Description
Are you a problem solver looking for a Full-Time opportunity that allows you to start immediately? Streamline Systems is seeking a dedicated Technical Support Specialist to join our growing team in Columbus, Ohio. We are also expanding our operations in North Carolina and welcome applications from candidates in both regions.
We are committed to excellence and innovation, providing top-tier support to our enterprise clients. If you have a knack for technology and a passion for helping others, this is the perfect role for you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for immediate start and rapid career growth.
- Work in a dynamic, supportive, and remote-friendly environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat channels.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Document all support tickets and resolutions accurately in our CRM system.
- Collaborate with the engineering team to resolve complex technical problems.
- Conduct remote sessions to guide users through technical procedures and solutions.
- Stay updated on new technologies and provide feedback on software improvements.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment with a positive attitude.
- Flexibility to support clients across different time zones.