Job Description
Are you searching for local jobs near me that offer the financial security of weekly pay? We are currently hiring a Technical Support Specialist in Austin, Texas to join our growing team. In this pivotal role, you will provide exceptional technical assistance to our clients, ensuring their hardware and software needs are met efficiently and professionally. We prioritize a culture of support, offering competitive rates and direct deposit every week.
Responsibilities
- Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Provide clear, patient, and professional technical support via phone, email, and chat.
- Document all technical issues, resolutions, and customer feedback in our CRM system.
- Collaborate with senior engineers to escalate complex technical problems and develop long-term solutions.
- Assist in the installation and configuration of new devices and software updates.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and Android operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks effectively.