Job Description
We are a dynamic, locally-owned company in Denver, CO, seeking a dedicated Technical Support Specialist to join our team. If you are looking for a stable job with weekly pay and a professional work environment, this is the perfect opportunity for you.
In this role, you will serve as the primary point of contact for our clients, ensuring they receive timely and accurate technical assistance. We value hard work, reliability, and a customer-first mindset.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to resolve hardware and software issues.
- Diagnose complex technical problems and implement effective solutions efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Educate customers on software features and best practices to prevent future issues.
- Collaborate with the IT department to escalate and resolve high-level technical tickets.
- Conduct regular follow-ups with customers to ensure satisfaction and issue resolution.
Qualifications
- High school diploma or GED equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in customer support or a help desk environment.
- Strong problem-solving skills with the ability to think critically under pressure.
- Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.