Job Description
Join our dynamic team at Oklahoma City Innovations! We're urgently seeking passionate individuals to fill critical customer service positions in our Oklahoma City headquarters. As a key member of our support team, you'll directly impact customer satisfaction and drive our growth in the competitive Oklahoma market. Immediate start available! Enjoy competitive pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update CRM systems with accurate interaction records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Identify process improvement opportunities
- Maintain deep product knowledge across service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced setting
- Strong attention to detail and accuracy
- Flexibility to work occasional evenings/weekends