Job Description
Immediate opening for a Customer Service Representative at Coastal Solutions Group! We're seeking energetic professionals to join our dynamic team in Virginia Beach. This urgent position offers competitive pay, comprehensive benefits, and the opportunity to make an immediate impact. If you're ready to start work right away and thrive in a fast-paced environment, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM system and follow escalation protocols
- Collaborate with cross-functional teams to improve customer experience
- Meet daily performance metrics for call volume, resolution time, and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service experience in call center or similar environment
- Proficient in CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexibility to work evenings/weekends as needed
- Positive attitude with strong teamwork orientation