Job Description
Immediate Hiring Opportunity in New York! Join MetroConnect Solutions for walk-in interviews this week. We're seeking passionate customer service professionals to join our dynamic team. No appointments needed – just bring your resume and enthusiasm!
As a leader in telecommunications, we offer competitive benefits, growth opportunities, and a collaborative work environment. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Availability for flexible shifts including weekends
- Ability to thrive under pressure during peak hours