Job Description
Launch your career in Chicago with Metro Solutions Group! We're seeking passionate entry-level professionals for our Customer Service Specialist role. No experience necessary – we provide comprehensive training to help you succeed. Join our dynamic team and grow your skills in a supportive environment.
Walk-in Interviews: Open interviews held every Tuesday & Thursday from 10 AM - 3 PM at our downtown Chicago location. Bring your resume and enthusiasm – no appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Process orders and service requests
- Meet performance metrics for quality and speed
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Customer-focused mindset
- Willingness to learn new technologies
- Positive attitude and team player mentality