Job Description
🔥 URGENT HIRING ALERT! 🔥 Nexus Solutions Group is seeking dynamic Customer Service Representatives in Jacksonville, FL for immediate walk-in interviews this week! Join our award-winning team and deliver exceptional client experiences in a fast-paced tech environment. No appointments needed – just bring your resume and passion for customer success!
Why You'll Love Working With Us:
- Industry-leading benefits package (health/dental/vision)
- Performance-based bonuses and advancement opportunities
- Modern downtown office with flexible work options
- Comprehensive paid training and certification programs
- Immediate start date – no waiting!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM tools (Salesforce experience preferred)
- Document cases accurately in company database within SLAs
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Identify upsell opportunities for premium services
- Train new hires on customer protocols
Qualifications
- 2+ years customer service experience
- Proficiency with CRM systems (Salesforce/Zendesk)
- Exceptional conflict resolution skills
- High school diploma; college degree preferred
- Ability to type 40+ WPM
- Flexible schedule availability (including weekends)
- Positive attitude under pressure
- Valid Florida driver's license (required for occasional field visits)