Job Description
Immediate opportunity for Philadelphia locals! Dynamic Solutions Inc. is urgently hiring Customer Service Representatives for our growing team. We're hosting walk-in interviews daily at our Philadelphia office – no appointment needed! Join a vibrant workplace where your skills make an immediate impact.
Why Apply Today?
- Same-day interview opportunities
- Competitive benefits package
- Comprehensive paid training
- Clear career advancement path
- Modern downtown workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Proactively identify upsell opportunities
- Maintain updated product knowledge through training modules
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficient in CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Philadelphia residency required for local hiring